**The Tide Loads of Hope Powered by Tide Cleaners program has been extended through May 31, 2020**
First responders are putting their safety on the line every day to ensure the health and well-being of the Phoenix community during the current COVID-19 Pandemic, and Tide would like to help lighten the load on them and their immediate family members. We invite all front-line responders - medical personnel, police officers and firefighters - to utilize our Wash & Fold laundry service conveniently for free.
Tide Cleaners believes in the importance of life over laundry. With first responders focused on saving lives and providing much-needed care for those in our community, that is more true now than ever before.
For first responders and their immediate family members, the process is as follows:
- Visit Hope.TideCleaners.com to find out more about the service and find the nearest Tide Cleaners.
- Pack up your dirty laundry and contact your nearest Tide Cleaners AZ location to utilize our Wash & Fold laundry service for free.
- Verify that you are a front line responder with badges or a valid form of identification. Must have a photo ID or picture of it if you're a family member who is bringing it in on their behalf. Please share through closed window or text message image to a Guest Services Representative. Please feel free to include a copy of your form of identification in the bag as well.
- You can also use Tide Cleaners services the following ways:
- 24/7 Access - Use our drop box for drop-off and our kiosks for pick-up anytime, day or night.
- Drive-Thru & Carside Valet - Stay in your car and one of our service representatives will assist you for pick-up, drop-off, and order payment.
- Lobby- We utilize bins to help minimize person-to-person contact. If you visit our lobby, please practice CDC guidance and maintain safe distance from employees and other guests.
- Our stores continue to have high standards for hygiene and sanitation. We have increased the frequency of cleaning our stores, countertops and other surfaces as precautionary measures. We've increased the frequency of employees washing their hands with soap and water and drying their hands with paper towels. Additionally, we use rubber gloves to handle garments. We are continuing to follow guidelines and recommendations set in place by the World Health Organization (WHO) and Centers for Disease Control (CDC) for all Tide Cleaners locations and we will continue to update our proactive response plan accordingly.
- At Tide Cleaners, we are committed to using an extensive cleaning process for all garments to ensure an effective and professional clean. Our dry cleaning process involves high temperatures and uses environmentally friendly technology. We have scientists working around the clock to ensure our guests receive a thorough clean on all garments that are brought to Tide Cleaners.
- To set up a partnership with a local hospital, fire department, police station or front line responder organization, please visit Hope.TideCleaners.com for contact information.
First responders eligible for free services include paramedics, doctors, nurses, hospital and medical staff, medical researchers, police officers and firefighters. Immediate family include next of kin or individuals that share the same household address. Free laundry services are available for up to four bags per household per week until April 30, 2020. Tide Cleaners will continue to evaluate the duration of this service and best ways to lighten the load. When Tide Cleaners reaches capacity for the day, we will let guests know that we are unable to accept any further loads that day and they can have their laundry done the following day. COVID-19 exposed clothing, clothing worn while treating patients, leathers, comforters and wedding dresses are not eligible.
For over 70 years, Tide has been changing the way we do laundry and continually helping deliver the cleanest clothes you can get. Tide Loads of Hope Powered by Tide Cleaners continues in that tradition and looks to help those that ensure the health and well-being of the Phoenix community.
Tide Cleaners AZ has 21 Valley-wide locations. For additional information on the services being provided by Tide Cleaners in the Phoenix area, please visit tidedrycleanersaz.com.